by James H. Kunstler
The diminishing returns of technology are insidious, and they are ever with
us. By this I mean the slow erosion of the quality of life, despite the
impression that technological wonders only make our lives better.
The most obvious example is what happened to the telephone over the past
thirty years. We computerized every phone system in America to “improve
communications.” The net effect is that after all that time and expense
(billions of capital investment), it is now nearly impossible to get a live
human being on the phone, whether you are calling a Fortune 500 corporation, a
non-profit charity, or your best friend. Has that improved communication? What
you get instead are robots that waste big chunks of your time forcing you to
listen to complex call-routing menus – often ending in futility.
Companies and institutions assume that they benefit from the “efficiency”
of not having to pay gangs of human receptionists. But they only succeed in
annoying their customers and clients, who are treated as pests to be avoided.
In effect, phone systems became firewalls, not communication enhancers.
Add to that the more recent phenomenon of cell phones and smart phones,
which, for all their charms, 1) don’t work in all locations, 2) drop calls
frequently, 3) have lousy sound quality, 4) feature time delays that make
people talk over each other constantly, 5) erode real-time social relations
with distracting apps and web features, and 6) possibly harm people’s brains by
constantly rinsing them in microwaves.
A larger issue of technology’s effect on culture is the erosion of a shared
sense of what is going on in the world based on reality. Increasingly and
insidiously, the consensus about how the world operates is based on things that
constitute unreal cultural constructions, especially TV shows, the daily Web-flow,
computer games, and pseudo-informational memes based on gossip, make-believe,
and wishes. The self-referential nature of this process, by the way, is what
generates the cultural mood of irony, especially among young people, who are
the most thoroughly and immersively hostage to a cognitive field of rapidly
degenerating show-biz artifacts that become more ridiculous with each
iteration, self-reference, or mutation – until daily life seems like little
more than a continuous Gong Show of implausible made-up spectacle. You might
end up thinking that Federal Reserve Chair Khloe Kardashian is releasing a new
cologne which can be used as an alternative fuel one hundred times more
powerful than gasoline and exported worldwide to reduce the trade deficit, save
Social Security, and make America energy-independent.
This is a time in history when it’s hard to take anything seriously,
including our fate.







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