The crisis of
kindness in the NHS
by ALKA SEHGAL
CUTHBERT
Created
through the 2008 Health and Social Care Act, the UK’s Care Quality Commission
(CQC) is responsible for inspecting and regulating the provision of health and
social services. In short, as its title suggests, it’s meant to ensure that the
care on offer is of the highest quality. That, at least, is the idea.
Since
the CQC became operational in 2009, however, the reality has been somewhat
different. In fact, under the auspices of the CQC, the caring professions have
stumbled from one scandal to another. In 2011, for instance, an undercover
BBC Panorama team filmed carers shouting at, and slapping,
elderly patients at the Winterbourne View care home. Earlier this year, the
Francis Report into the high mortality rate at Mid-Staffordshire NHS Foundation
Trust hospitals reported that 200 to 300 deaths between 2005 and 2009 may have
been caused by negligence. The report also uncovered appalling instances of neglect, from patients drinking
water from vases to being left to lie in their own waste.
And
now, following recent revelations that top-level CQC staff attempted to
suppress the results of an investigation into the deaths of mothers and babies
at Furness General Hospital, the CQC finds itself at the centre of a scandal.
Yet,
the response to each scandal, even when it involves the regulator itself, has
been uniform: a repeated call for more regulation and transparency
in the healthcare sector.
Here
are just a few of the latest proposals: establishing an Ofsted-style
inspectorate for the medical profession; the publication of consultants’
success/failure rates on the NHS website; and the introduction of ‘new’
headboards on patients’ beds specifying a named nurse responsible for the
particular patient and what the patient would like to be called.
The
problem with such proposals is that they ignore the real problem here: the
crisis of care itself.

















